> ## Documentation Index
> Fetch the complete documentation index at: https://docs.topcalls.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Account Lifecycle

> What happens when you close your TopCalls account: immediate effects, the review period, reactivation, and permanent deletion.

## Closing Your Account

You can close your account anytime from your account settings, under **Danger Zone > Close Account**.

Closing takes effect immediately:

* Your access ends. Signing in shows an account-closed notice instead of the dashboard.
* Your API keys stop authenticating. Requests to the API return `401`.
* Running campaigns stop and queued calls are cancelled.
* Webhooks and integration flows stop firing.

Your data is not deleted at this point. It enters a review period.

## The Review Period

After you close your account, TopCalls keeps your data for a review period before permanent erasure. During this window you can change your mind: contact [hello@topcalls.ai](mailto:hello@topcalls.ai) and ask for reactivation. A reactivated account gets its data, campaigns, and settings back as they were.

<Note>
  Closed the account by mistake, or was it closed and you don't know why? Contact support. Reactivation is only possible during the review period.
</Note>

## Permanent Deletion

Once the review period ends, account data is permanently erased. Personal data in call records (transcripts, recordings, lead details) is removed as part of this step and cannot be recovered.

One exception: billing records are retained where legal and financial compliance requires it.

If you need your data erased on a specific legal basis, such as a GDPR erasure request, contact [hello@topcalls.ai](mailto:hello@topcalls.ai) and state that in your request.

## Before You Close

A short checklist, since erasure is final:

* **Export what you need.** Download recordings and transcripts you want to keep, from the dashboard or via `GET /v1/calls`.
* **Stop campaigns yourself first.** You'll see exactly what was in flight rather than having it cut off.
* **Turn off external triggers.** If other systems create calls through the API or integrations, disable them so they don't fail against a closed account.

## Next Steps

<CardGroup cols={2}>
  <Card title="API Reference" icon="book" href="/api-reference/introduction">
    Export call data before closing your account.
  </Card>

  <Card title="Contact Support" icon="envelope" href="mailto:hello@topcalls.ai">
    Reactivation requests and data questions.
  </Card>
</CardGroup>