The AI-Powered Outbound Platform for BPO Operations
TopCalls is the complete outbound platform for automating customer phone interactions at scale. Replace manual dialing. Scale without hiring. We provide production-ready telephony infrastructure, AI orchestration, and platform tooling so you can activate the workflows that matter most—run them independently or blend them into a unified outbound engine. Every module is production-ready, compliance-built, and scales with your volume.⚡️ Sub-500ms Latency
Powered by OpenAI Realtime API for natural, human-like conversations with ultra-low latency.
🎯 Campaign Management
Queue management system for automated follow-up calls with timezone awareness, retry logic, and real-time monitoring.
🎤 Custom Voices & Cloning
Use any ElevenLabs voice or clone your own. Perfect for brand consistency and personalized experiences.
🔧 Function Calling
Give your AI agents tools to book appointments, look up orders, update CRMs, and integrate with your systems in real-time.
📚 Knowledge Bases
Upload documents or scrape websites. Your agents automatically access relevant context during conversations.
📊 Analytics & Insights
Automatic call summaries, sentiment analysis, structured data extraction, and comprehensive webhooks for every call.
Platform Capabilities
🚀 Production-Ready Infrastructure
Production-ready telephony infrastructure with SIP trunking, carrier management, global number provisioning, and low-latency audio processing. Built for reliability and scale. Every module is production-ready, compliance-built, and scales with your volume.🧠 AI Orchestration
Two powerful modes for different use cases: Realtime Mode: OpenAI Realtime API for ultra-low latency (~200-500ms) conversations. Optimized for customer support, appointment management, and inbound reception. Legacy Mode: Deepgram STT + Multiple LLM models (GPT-4o, GPT-5, Gemini) + ElevenLabs/Deepgram TTS for maximum customization, voice cloning, and multi-language support with full dialect control. Check available models viaGET /v1/models.
🌍 Global Scale & Compliance
Support for 36+ languages, timezone-aware scheduling, and carrier-grade reliability. Production-ready, compliance-built tooling to help customers honor local calling laws (TCPA/TSR/DNC, GDPR). Scale from 1 call to millions without hiring additional staff.Use Cases
Inbound Reception
Automate inbound call handling, triage common inquiries, and route complex issues to human agents.
Appointment Management
Automate appointment confirmations, rescheduling, and reminders. Reduce no-shows and improve scheduling efficiency.
Lead Qualification
Qualify inbound and warm leads, schedule follow-ups, and route qualified prospects to your sales team.
Customer Support
Handle Tier-1 support inquiries 24/7. Provide instant responses and escalate complex issues seamlessly.
Post-Purchase Follow-ups
Automate NPS surveys, renewal reminders, and post-purchase check-ins to improve customer satisfaction.
Compliance & Collections
Professional, compliant collection calls with payment plan negotiation and full audit trails.
Get Started in Minutes
Quickstart Guide
Make your first AI phone call in under 5 minutes. No credit card required.
API Reference
Complete REST API documentation with interactive examples and code samples.
Measurable Impact from Day One
We don’t ask you to take our word for it. Our clients measure the difference within the first month, and the numbers consistently tell the same story. TopCalls provides production-ready infrastructure and tooling for BPO operations, healthcare providers, financial services, e-commerce platforms, and SaaS companies to automate outbound phone interactions at scale. See measurable impact before making any long-term commitment. Free consultation • Tailored proposal delivered within 48 hours Customers remain responsible for lawful use and compliance with local calling regulations.New to AI voice agents? Start with our Quickstart Guide to make your first call in minutes, or explore our Core Concepts to understand how it all works.