Appointment Management

{
  "phone_number": "+14155551234",
  "instructions": "You are Rachel, an appointment coordinator. Confirm the appointment described in the lead notes. Be warm and brief. If they want to reschedule, ask for their preferred date and time.",
  "first_sentence": "Hi {{name}}, this is Rachel calling about your appointment on {{appointment_date}} at {{appointment_time}}.",
  "lead_context": {
    "name": "John Smith",
    "notes": "Dental cleaning on 2025-12-24 at 3:00 PM with Dr. Lee.",
    "appointment_date": "December 24",
    "appointment_time": "3:00 PM"
  },
  "metadata": {
    "appointment_id": "APT-20251224-0915"
  },
  "analysis_schema": {
    "outcome": {
      "type": "string",
      "description": "One of: confirmed, rescheduled, cancelled, no_decision"
    },
    "next_appointment_time": {
      "type": "date",
      "description": "The new appointment date and time, if the caller rescheduled"
    }
  },
  "webhook_url": "https://your-app.com/webhooks/appointment-reminder"
}

app.post('/webhooks/appointment-reminder', async (req, res) => {
  res.status(200).json({ received: true });

  const call = req.body;
  const id = call.metadata.appointment_id;
  const outcome = call.analysis?.outcome;

  if (outcome === 'confirmed') {
    await updateAppointmentStatus(id, 'confirmed');
  } else if (outcome === 'rescheduled') {
    await rescheduleAppointment(id, call.analysis.next_appointment_time);
  } else if (outcome === 'cancelled') {
    await cancelAppointment(id);
  }

  if (call.answered_by === 'voicemail') {
    await sendSMS(call.phone_number, 'We tried to reach you about your appointment...');
  }
});