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Closing Your Account

Close it from your account settings, under Danger Zone > Close Account. It takes effect at once:
  • Signing in shows an account-closed notice instead of the dashboard.
  • Every API key is revoked, so API requests return 401.
  • Running, scheduled and paused campaigns are cancelled, along with their pending calls. With nothing dialling, call webhooks stop once calls in progress end.
Your data isn’t deleted yet. It enters a review period.

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The Review Period

TopCalls keeps your data for a review period before erasing it. To reactivate during that window, email hello@topcalls.ai. Reactivation restores access and your data. Campaigns stay cancelled until you start them again, and you’ll need new API keys.
Closed it by mistake, or don’t know why it was closed? Contact support. Reactivation only works during the review period.

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Permanent Deletion

After the review period, account data is erased for good, including personal data in call records (transcripts, recordings, lead details). Billing records are kept where legal and financial rules require it. For an erasure on a specific legal basis, such as a GDPR request, email hello@topcalls.ai and say so.

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Before You Close

  • Export the recordings and transcripts you want, from the dashboard or GET /v1/calls, while your keys still work.
  • Stop your campaigns yourself so you can see what was in flight.
  • Switch off any system that calls the API for you. After closing, it’ll get 401 on every request.

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Next Steps

API Reference

Export call data before closing your account.

Contact Support

Reactivation requests and data questions.