Closing Your Account
You can close your account anytime from your account settings, under Danger Zone > Close Account. Closing takes effect immediately:- Your access ends. Signing in shows an account-closed notice instead of the dashboard.
- Your API keys stop authenticating. Requests to the API return
401. - Running campaigns stop and queued calls are cancelled.
- Webhooks and integration flows stop firing.
The Review Period
After you close your account, TopCalls keeps your data for a review period before permanent erasure. During this window you can change your mind: contact hello@topcalls.ai and ask for reactivation. A reactivated account gets its data, campaigns, and settings back as they were.Closed the account by mistake, or was it closed and you don’t know why? Contact support. Reactivation is only possible during the review period.
Permanent Deletion
Once the review period ends, account data is permanently erased. Personal data in call records (transcripts, recordings, lead details) is removed as part of this step and cannot be recovered. One exception: billing records are retained where legal and financial compliance requires it. If you need your data erased on a specific legal basis, such as a GDPR erasure request, contact hello@topcalls.ai and state that in your request.Before You Close
A short checklist, since erasure is final:- Export what you need. Download recordings and transcripts you want to keep, from the dashboard or via
GET /v1/calls. - Stop campaigns yourself first. You’ll see exactly what was in flight rather than having it cut off.
- Turn off external triggers. If other systems create calls through the API or integrations, disable them so they don’t fail against a closed account.
Next Steps
API Reference
Export call data before closing your account.
Contact Support
Reactivation requests and data questions.