Voice Preview
On the wizard’s voice step, each built-in voice has a play button that reads a short fixed line. Previewing doesn’t select the voice. Listen for fit with the persona, a pace that suits the call (fast sounds urgent, slow sounds patient), and how natural it sounds in your leads’ language.Campaign Chat Test
On the review step, a chat panel lets you talk to your campaign in text. It opens with the first sentence, placeholders such as{{lead_name}} filled from the test lead. Replies use the campaign’s current instructions and knowledge base, so an edit shows up on your next message. Each reply also runs the checks a real call runs, such as whether it repeats itself or drifts into another language, and the agent can end the chat as it would a call.
It’s still text, so some things only show up on a real call. Tone, pauses and interruptions don’t exist in chat, and neither do noise or accents changing what the agent hears. Silence and echo handling need real audio. Chat offers the agent only the end-call tool, not your Integrations tools. And replies come from a text model, so a Live campaign may phrase things differently on the phone.
Chat isn’t billed and creates no call record, but your account needs credit to use it. Each session starts fresh.
Test Call
A test call dials a number you choose with the campaign’s current configuration. It isn’t tied to a lead or a run, and it’s billed like any other call. Through the API, sendPOST /v1/campaigns/{campaign_id}/test with phone_number and an optional test_lead_data that stands in for a lead.
Suggested Test Flow
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1. Preview voices
Play a few and pick the one that fits the persona and language.
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2. Chat through the opening
If the opening line sounds off, edit the first sentence and chat again.
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3. Push on objections
Type the objections your leads really raise and check the answers against your knowledge base.
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4. Try an ending
Say something that should end the call and confirm the agent ends it cleanly.
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5. Place one test call
Confirm the audio, and any tools, on a real call before you start the campaign.
Next Steps
Voice Library
Browse the built-in voices for each mode.
Knowledge Bases
Give your agent the facts it needs to answer questions.