Browser Dialer

The browser dialer lets a person on your team place a phone call from the TopCalls dashboard and do the talking themselves. There is no AI on the call. Use it when a call needs a human voice, like a warm lead or a follow-up. You pay two things: a $29 seat for each person who uses it, and the phone line for each minute they talk. A seat includes no minutes. All prices are in US dollars.

What It Costs

A dialer call pays the line of the number’s zone and nothing for AI. It’s billed by the second, rounded up to the whole second. Ringing, and a call nobody answers, cost nothing. A 10 minute call to a Zone 1 country costs $1.00. A few number ranges cost more than their country. A call to one is priced at the zone of the range itself, and the panel shows the exact price before you dial. To see which zone a country is in, use the country lookup at topcalls.ai/pricing. Pricing and Zones has the full list. Seats and calls are both paid from your credit balance. A negotiated price covers AI calls only, so a dialer call on such an account pays the same line prices, and each seat is still $29.

Turn On a Seat

Only people who manage billing on your account can change seats. A person can use the dialer only when their role allows placing calls. A seat turned on mid-month pays for the days left in that month, today included, and it’s taken at once. In a 30 day month, a seat turned on with 15 days left costs $14.50 today. After that, the seat renews on the 1st of each month for $29. Seats are paid from credit you bought. The $10 starter credit can’t pay for one. If your purchased credit can’t cover today’s charge, the seat stays off, and the confirmation says how much it needs. To turn a seat off, switch it off on the same page. It stops at once and stops next month’s charge. The current month isn’t refunded, and switching the seat back on before the month ends costs nothing more. A seat also switches off when the person leaves your team.

Monthly Renewal

On the 1st, every seat that’s on is charged $29 from your purchased credit. Credit held by calls in progress doesn’t count toward it. If your purchased credit can’t cover every seat, it pays for as many as it can, starting with the seats turned on first. The rest switch off. They stay off after you add credit, until someone switches them on again, and then the days left in that month are charged. Everyone who manages billing gets an email naming the people who lost a seat. You also get a warning first. About three days before the 1st, an email goes out if your purchased credit is below the total for the coming seats. Auto-recharge doesn’t count seats when it decides to top up, so add credit yourself before the 1st.

Make a Call

Type the country code with a + in front, like +14155551234. A number without it is read as a number from your caller ID’s country. Extensions can’t be dialed. Your browser asks for microphone access the first time. During the call you can mute, open a keypad for menus, and end the call. On a phone, keep the page open: leaving the browser or locking the phone can end the call.

Limits

A call lasts at most 60 minutes, and never longer than your credit allows at that number’s price. The panel counts whole minutes of credit, so with $1.50 of credit and a $0.10 line you can talk for up to 15 minutes. With less than one minute of credit the call isn’t placed, and the panel says you’re out of credit. Your company can run 3 dialer calls at once, and each person can run 1. The dialer needs purchased credit. A company that only has the starter credit can’t use it. If your purchased credit runs to zero, the dialer switches off for everyone until you add more, even if some starter credit is left.

Where You Can Call

You can call the countries your company may call with AI calling. Zone 1 and Zone 2 countries are open by default. Zone 3 countries are turned on when you ask. Email hello@topcalls.ai with the country and your account email, and we reply with the price before we turn it on. Zone 4 countries are never available. The dialer never connects these:

• Emergency numbers and other short numbers. Keep another phone for emergencies.
• Premium-rate and shared-cost numbers.
• Toll-free, pager and personal numbers.
• A number range that costs more than TopCalls dials.

A call to a number in the US, Canada or the rest of North America (+1) needs a caller ID that’s verified for US calling, or a number on your own carrier. Pick another caller ID if the call is refused.

After the Call

When the call ends, the panel asks how it went. Pick an outcome: Interested, Call back, Not interested or No answer. Add a note of up to 2,000 characters if you like, then select Save, or Skip. The outcome becomes the call’s disposition, and a lead’s status follows it like it does after any call. You can set it for 24 hours after the call, and only the person who placed the call can set it. Dialer calls show in your calls list with a Manual label. The charge details show the zone and the line price, with no AI part.

Recording

Every dialer call is recorded, like any other call, and the recording is saved on the call. The panel shows a Recording marker during the call and a reminder to tell the person you’re calling. You decide how the recording is used. You’re responsible for telling the person you call and for having a lawful basis to record. The Terms of Service set this out.

If the Phone Won’t Call